Terms & Conditions

Isis Policies

All Isis team members are highly trained professionals in their respective fields (medical doctor, registered nurse, licensed esthetician, etc.). While we will do our best to accommodate requests to be seen by a particular provider, due to circumstances outside of our control this may not always be possible. It is our priority to ensure that you receive the highest quality care, and that we maintain our schedule despite unforeseen circumstances such as provider illness or emergencies. Therefore, while we assure you that you will be well-cared for, we cannot guarantee that you will always see the same provider.

Children and Parental Consent

Clients under 18 years of age must have parental consent in order to receive treatments at Isis. This requires that a parent or legal guardian be present at the initial appointment and agree to a course of treatment. If desired, the parent or guardian may provide written consent to perform subsequent treatments without their presence, so long as the client is 15 or older and able to follow instructions. In order to ensure proper follow-up and home care, our staff may request parental presence, or phone consultations with the parent during the course of treatment. For the safety of your younger children, it is best that alternative arrangements be made for them while you are having treatments at Isis. Keep in mind that all those present in the laser room must wear protective eye wear at all times and not disrupt the laser technician during treatment. Also, younger children may not be left in the waiting room as the staff is unable to monitor them and cannot be responsible for any unforeseen occurrences.

Pets Policy

At Isis, we love all creatures, but cannot allow pets into the facility. Please note that Isis is a medical facility and strives to maintain a hygienic, allergen-free environment for all of our clients. Thank you for your understanding.

Cancellation Policy

At Isis we do our best to accommodate all of our clients in a timely fashion. In an effort to maintain an efficient schedule, we minimize last-minute cancellations by applying a fee for appointments that are missed or canceled with less than 24 hours notice. In the event that an appointment is missed, or canceled with less than 24 hours notice, you will be responsible for the cancellation fee of $50 for a laser appointment and $25 for non-laser appointment. In most cases this fee does not cover our cost of the missed appointment. Therefore, we do adhere to this policy and simply ask that you take care of the fee prior to your next treatment. Thank you for your understanding.

Refunds

At Isis we stand behind the quality of all of our products and services. We acknowledge that while Isis products are very tolerable, they are significantly potent and on a rare occasion may not be tolerated. We do accept returns on products within 30 days, but will ask you to describe any adverse reaction you had so that we may ensure proper use, and if needed report the information to our cosmeceutical supplier.

Results obtained with various procedures vary from person to person, as will be reviewed in your consultation and consent documents. While we do strive for 100% satisfaction and will work with each client to ensure superior results, we are not able to provide refunds for services. In the case of an unforeseen reaction or problem, your matter will be addressed individually by a member of our management team to come up with an agreeable resolution.

If you have any questions or concerns please let us know. We thank you for your business and look forward to exceeding your expectations!

IsisMD
Attn: General Manager
4111 Broadway
Oakand, CA  94611
1-855-4ISISMD
info@isismd.com